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Layer 3 - Internet Breakout




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Layer 2 - Site-to-site Connections




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Cooling




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Power




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Portal




Operational

0

Upcoming Maintenances

2

Incidents Last 30 Days

0

Maintenances Last 30 Days

History (Last 7 days)

Portal ticket issuePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Portal


Locations

SC-1: Stevenage



October 22, 2026 09:39 BST
INVESTIGATING

There is currently an issue accessing certain features of the portal such as creating new tickets. Our team are happy to accept emergency tickets via other support channels while we look into this issue.

October 22, 2026 09:53 BST
IDENTIFIED

We have confirmed that the issue relates to two of the Kubernetes nodes on the portal backend. Our team are working on a resolution.

October 22, 2026 10:06 BST
MONITORING

A workaround is in place cordoning the portal to working nodes. Customers are able to create tickets as normal, and we've asked the Kubernetes team to investigate the failed nodes. We will update when we are fully back up and running with full resilience.

October 22, 2026 11:37 BST
RESOLVED

The Kubernetes have confirmed that the issue is now resolved and our portal is back with full resilience. The incident is closed.